Terms & Conditions

Terms of services

The following terms and conditions govern all use of the Wikilead Web services LLC ("Spylead”) website and all content, services and products available at, or through, the Spylead domain spylead.com (the “Website”), including, but not limited to, the Spylead user management service (collectively with the Website, the “Services”).
The Services are offered subject to your acceptance, without modification, of all of the terms and conditions contained herein and all other operating rules, policies, and procedures that may be published from time to time on this Website by Spylead (collectively, the "Agreement").

Please read this Agreement carefully before accessing or using the Services. By accessing or using any part of the Website, you agree to be bound by the terms and conditions of this Agreement. If you do not agree to all the terms and conditions of this Agreement, then you may not access or use the Services. If these terms and conditions are considered an offer by Spylead, acceptance is expressly limited to these terms. The Services are available only to individuals who are at least 18 years old.

Your account

If you create an account for the Services, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must immediately notify Spylead of any unauthorized uses of your account or any other breaches of security. Spylead will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. You must be a human. Accounts registered by "bots" or other automated methods are not permitted. You must provide your legal full name, a valid email address, and any other information requested in order to complete the sign-up process. You must not, in the use of the Services, violate any laws in your jurisdiction and in the United States (including but not limited to copyright or trademark laws). You must not create more than one account.

Payment

Optional paid services, such as extra capacity, are available on the Services (any such optional services, an "Upgrade"). By selecting an Upgrade, you agree to pay Spylead the monthly or annual subscription fees indicated for that Upgrade (additional payment terms are described below). Payments will be charged on a prepaid basis on the day you sign up for an Upgrade and will cover the use of that Upgrade for a monthly or annual subscription period, as requested by you. Upgrade fees are non-refundable. To prevent fraud, we might temporarily disable your account after an upgrade to perform a manual verification.

Unless you notify Spylead before the end of the applicable subscription period that you want to cancel an Upgrade, your Upgrade subscription will automatically renew, and you authorize us to collect the then-applicable annual or monthly subscription fee for such Upgrade (as well as any applicable taxes) using any credit card or other payment mechanism we have on record for you.

Subscription

Fees and payment

By signing up for a Spylead account, you agree to pay Spylead the monthly or annual subscription fees published on the Website as of when you registered for the Services. Applicable fees will be invoiced starting from the day your paid account is established and in advance of using the paid Services. Your monthly or annual subscription will automatically renew unless you cancel it. Spylead reserves the right to change the payment terms and fees upon thirty (30) days prior written notice to you. Unless mentioned otherwise, the prices do not include taxes. Spylead might change the amount charged for an ongoing subscription if we're required by law to collect new taxes.

Cancellation and refunds

Spylead does not provide refunds to users who request cancellation of Services, regardless of the reason for the request. You may cancel your account at any time via email to Spylead or in the Settings section of your account's dashboard. If you cancel paid Services, the cancellation will take effect at the end of your current billing period. Thereafter, Spylead will cease charging you for paid services and will disable your paid account.

Support

The Services includes access to email support. "Email support" means the ability to make requests for technical support assistance by email at any time (with reasonable efforts by Spylead to respond within three business days) concerning the use of the Services. All Spylead support will be provided in accordance with Spylead standard practices, procedures, and policies.

Marketing

By creating an account, you grant Spylead a perpetual worldwide license to use your company's name and logo(s) for the sole purpose of Spylead’s marketing and sales efforts, such as listing you as a Spylead customer on the Website. You may revoke this license at any time by notifying Spylead via email.

Copyright

As Spylead asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by  violates your copyright, you are encouraged to notify Spylead . Spylead  will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. Spylead  will terminate a visitor's access to and use of the Services if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of Spylead  or others.

Intellectual property

Spylead does not transfer to you any Spylead or third-party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Spylead. Spylead, the Spylead logo, and all other trademarks, service marks, graphics and logos used in connection with Spylead, or the Services are trademarks or registered trademarks of Spylead or Spylead licensors. Other trademarks, service marks, graphics and logos used in connection with the Services may be the trademarks of other third parties. Your use of the Services grants you no right or license to reproduce or otherwise use any Spylead or third-party trademarks.

Use of license

Under this license you may not :

  • To build a similar or competitive service; however, custom licenses are available to resellers - contact us to learn more
  • In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
  • To impersonate or attempt to impersonate Spylead, a Spylead employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm Spylead or users of the Website or expose them to liability.

Furthermore, you agree not to

  • Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Website, including their ability to engage in real time activities through the Website.
  • Use any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose without Spylead’s prior written consent.Use any device, software, or routine that interferes with the proper working of the Website.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
  • Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
  • Attempt to decompile or reverse engineer any software contained on the Website or API.
  • Otherwise attempt to interfere with the proper working of the Website.

Your license to use the Services shall automatically terminate if you violate any of these prohibitions or restrictions and may be terminated by Spylead at any time, in its sole discretion.

Changes

Spylead reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Services following the posting of any changes to this Agreement constitutes acceptance of those changes. Spylead may also, in the future, offer new services and/or features through the Services (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.

Termination

Spylead reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Services following the posting of any changes to this Agreement constitutes acceptance of those changes. Spylead may also, in the future, offer new services and/or features through the Services (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.

Disclaimer of Warranties

Spylead reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Services following the posting of any changes to this Agreement constitutes acceptance of those changes. Spylead may also, in the future, offer new services and/or features through the Services (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.

Limitation of Liability

Spylead reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Services following the posting of any changes to this Agreement constitutes acceptance of those changes. Spylead may also, in the future, offer new services and/or features through the Services (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.

General Representation and Waranty

You represent and warrant that (i) your use of the Services will be in strict accordance with the Spylead Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Services will not infringe or misappropriate the intellectual property rights of any third party.

Idemnification

You agree to indemnify and hold harmless Spylead, its contractors, its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Services, including but not limited to your violation of this Agreement.

Idemnification

All matters relating to the Website and these Agreement and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of New Mexico without giving effect to any choice or conflict of law provision or rule (whether of the State of New Mexico or any other jurisdiction).

Privacy

Spylead helps businesses connect with each other by providing web applications, browser extensions, and other online services.We are committed to respecting everyone's privacy and design our services with this goal in mind in accordance with European Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (“GDPR”) and applicable data protection laws.In order to satisfy our customers’ expectations and to ensure the respect of data subjects’ rights, we regularly improve internal processes. This Privacy Policy describes what data we collect and how we process it. Should you have any questions, please reach out, we'll be glad to help: info@spylead.io.

Informations we collect

From our website

When you're using our website, we track your usage which includes statistics such as which pages you visit and how long you look at them. This information may include but is not limited to IP address, geolocation information, browser type and information about the use of our website, including a history of the pages you view.If you create an account, we ask information such including but not limited to: your email, your name or what company you work for.

All this information is used to personalize your experience or send you onboarding emails and invoices. In cases of high-risk of fraud, we might ask for a phone number for verification purposes (we never use it for marketing purposes). If you become a paying customer, we will collect your payment card information.

When you contact our support

If you reach out via email or chat, we keep conversations and other data you might send during those exchanges. When you delete your account, those conversations are removed after a period of up to 6 months.

Support

The Services includes access to email support. "Email support" means the ability to make requests for technical support assistance by email at any time (with reasonable efforts by Spylead to respond within three business days) concerning the use of the Services. All Spylead support will be provided in accordance with Spylead standard practices, procedures, and policies.

How do we use your data

To provide our services

When creating an account, you agree to our Terms of Service which allows us to process your data to give you access to Spylead. This way, you can have an account on our website, save and process leads, invite other team members, etc.

To improve the User Experience

We're looking at usage patterns and various statistics to understand what to improve on Spylead.
This includes, for example, doing A/B testing on new features. We’re also using the data that goes through our services to improve the services themselves.

We only use this information to validate data we already have or that is being supplied by a user, not to enrich our databases.

To inform businesses regarding content that is publicly displayed online

To provide the service, we also give you access to the publicly accessible business data we have indexed. It is important for our users' (and the businesses they work for) to have access to the business data already shared on the web. This helps them discover relevant contacts within companies they want to reach out to.

To offer customer support

We provide customer support via email or chat, to help you take full advantage of our service or fix any problem you encounter.

To fight fraud

There are always bad actors on the web: We actively fight credit card fraud and misuse of our services.

Your rights, controls and choices

Right : You have the following rights in relation to the personal data that we hold about you:

  • To access your personal data, and some related information as described in the section below “know if we have information concerning you and what that information is”;
  • To require any inaccurate personal data to be rectified, completed including by means of providing a supplementary statement;
  • To require us to delete the personal data in certain circumstances;
  • To require us to restrict or block the processing of your personal data in certain circumstances (when processing is restricted, we can still store your personal data, but may not use it further);
  • To obtain from us your personal data, in a structured, commonly used and machine-readable format in certain circumstances. Further, you may have the right to require us to transmit your personal data directly to another person where it is technically feasible to do so; and
  • To object to our use of your personal data for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal data (and require them to be deleted) in some other circumstances;
  • Where we are processing your personal data based on your consent to such processing, to withdraw your consent at any time.
Upgrade, correct and delete your informations

If you're a direct user of our service, you can log in to your account and update your information directly there. If your business data was found online, you can Contact-us to update or delete it.

Know if we have information concerning you and what that information is

In particular, you have the right to obtain confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data and the following information:

  • If you're in our database
  • Exactly what data we hold
  • The purposes of the processing
  • How long the data will be kept
  • Where exactly on the web that information has been found
  • All other information as mentioned in article 15 of the GDPR
Disable the processing and permanently remove all of your data

If you’re a user of our service, you can log in to permanently destroy your account. You can delete all your data directly online without having to send a request via email.If you have any concerns, please reach out first so we can have a chance to help: contact@spylead.io. If you feel we’re not doing enough, you have the right to contact your local supervisory authority.

Duration of the processing

For users of our service, we process your data as long as your account stays active and after 3 years of inactivity. Once your account is deleted or after 3 years of inactivity, we remove almost everything within a few days and all remaining artifacts within 3 months. If you’ve paid for Spylead, we might keep some information regarding your company for longer to comply with our legal obligations.If your data was found online, we process it as long as it stays online. We make sure to regularly come back where we found it, if it isn't there anymore or if we believe that your personal data that we hold is inaccurate, we remove it from our databases and stop all processing.

GDPR

The EU General Data Protection Regulation (GDPR) is the most comprehensive change to EU data privacy law in decades. It took effect on the 25th May 2018. We work hard to comply with the GDPR and apply its principles as we build new services.

Am i concerned?

The GDPR regulation applies to any EU residents' data, regardless of where the processor or controller is located. This means that if you’re using Spylead from the US to reach out to other US corporations, the regulation doesn’t affect you. But if some of your customers or leads are in the EU, you should pay attention to it.In practice, most companies need to take the GDPR into consideration.

Data Processing Addendum

Spylead. is in most cases a processor. As a data controller, under Article 28 of the GDPR, you need a a data processing addendum (DPA) signed with your processors. We've made this procedure simple and have the contract ready to be signed. Contact us at contact@spylead.io to get started.

How Spylead is compliant with GDPR

Even though the GDPR only applies to data from EU residents, we took the decision to apply broadly the requirement of the regulation. This means that except in some rare cases, we don’t restrict any privacy-related feature based on the geographical location of a data subject.Here are some of the actions we’ve taken to ensure we’re compliant:

Purposes of the processing

We process only publicly available online data for informational purposes. Our users have a legitimate interest in having easier access to already public data regarding other businesses. By working as a specialized search engine, we make it possible for companies to connect with each other.

Systematic pseudonymisation of non-public data

Our applications heavily pseudonymise data to ensure the privacy of data subjects. Any attributes that doesn’t need to remain in its original form is truncated to remove any possibility to be linked back to a specific data subject.

Right of erasure

Because we deal with publicly available web data, information removed from a website are also removed from our database. But if a data subject wishes to speed up the removal of any in our index, we offer a way to email addresses. It is then possible to either update the data or entirely remove it.

Security

We’re taking the security of the data we manage very seriously. Our architecture has been vastly upgraded prior to the GDPR enforcement: Our entire cluster is systematically behind a firewall. Double authentication is required for any connection.We’ve also subscribed to Cloudflare to provide a Web Application Firewall (WAF) and a systematic block of potential threats.